DOMESTIC SHIPPING (Australia)

1. All orders are processed and shipped up to two working days from the date when the order was placed. If you place an order on Friday or over the weekend, your order will be sent by Tuesday. We don’t ship on national holidays or any other day that the Post Office regards as a “non working” day.

2. Shipping is done via Australia Post via regular shipping.

3. Shipping rates can vary based on the location it’s shipped to, as well as the number and type of items you order (weight/size).


INTERNATIONAL SHIPPING

1.  All orders are processed and shipped up to two working days from the date when the order was placed.
    If you place an order on Friday or over the weekend, your order will be sent by Tuesday.
    We don’t ship on national holidays or any other day that the Post Office regards as a “non working” day.

2. Shipping is done via DHL.

3. Shipping rates can vary based on the location it’s shipped to, as well as the number and type of items you order (weight/size).

4. We are not responsible for your local duties or taxes, if in doubt check with your local customs office for rates.


CANCELLING YOUR ORDER

If your order has not started being processed, email us as soon as possible at: info@volero.com.au and we’ll let you know if your cancellation was successful.

Note: All orders are processed and shipped up to two working days from the date when the order was placed.


RETURN POLICY

For all items purchased at full price returns will be happily accepted in cases that the item doesn’t fit right according to the sizing instructions provided, in case the item has any manufacturing faults and damages, or simply if you don’t like it anymore. Items purchased at a discount will not automatically qualify for a refund, and returns of discounted or discontinued stock will be at the discretion of Volero, so please be mindful when purchasing sale items.

Items that are damaged in transport are the responsibility of the selected courier service. Volero will not be held responsible for such misconduct of it’s goods. All returns are subject to exchange for another size or product within the same price range, or a full refund excluding the shipping costs. Shipping costs will have to be covered in total by you, the customer, however, it is determined that the fault is our part (damaged or wrong item), the shipping costs will be covered by us. In order for us to accept them, a return email notification must be sent to us within 3 days upon the delivery date.


HOW TO RETURN OR EXCHANGE YOUR ORDER

1. Before returning an item please email us within 3 days upon the delivery date at info@volero.com.au explaining why are you returning it.

2. Please send your return back to us within 7 days of receiving an email from us, or up to 30 days upon your order arrival date.

3. Send the item(s) in it’s arriving condition along with the original packing.

4. All returns are to be addressed to:

Volero
PO Box 261,
Glen Iris 3146
VIC, Australia


IMPORTANT STUFF

Until it’s received by Volero, the condition of the item is your responsibility. Volero will not be held responsible for any goods damaged in transport, or any other damage applied to the goods before their arrival.

We will not replace items that have clearly been damaged from use, that are torn, stretched or stained. All products must be returned in their departure condition (from us) with the package case intact.

If in the meantime we run out of stock of the item that has been returned, we will offer you a coupon code, or any of the products from our store within the same price range of the item that’s the subject of the return.